Intelligent Patient Portal
A HIPAA-compliant engagement platform serving 15,000+ patients, featuring AI-powered symptom triage, secure messaging, and automated appointment scheduling for a multi-location healthcare network.
The Challenge
A growing healthcare provider with 3 clinics was struggling with an overwhelmed call center and a fragmented patient experience. Their legacy EHR interface was mobile-unfriendly, leading to valid frustrations. Key challenges included:
- Mobile Accessibility: Lack of a responsive interface for patients to access records on the go.
- Admin Overload: Staff spending 30+ hours/week manually clarifying symptoms and scheduling standard check-ups.
- Security Risks: Relying on unencrypted email and SMS for patient communication.
- Data Silos: Disconnected formatting between lab results, prescriptions, and appointment history.
Client Profile
- Industry
- Healthcare / Medical Practice
- Scale
- 3 Clinics, 20+ Providers
- User Base
- 15,000+ Registered Patients
- Project Duration
- 16 weeks
- Compliance Level
- Strict HIPAA & SOC 2 Type II
Our Solution
AI Symptom Triage
Integrated an LLM-powered chatbot that safely collects patient symptoms, gauges urgency level, and routes them to the correct appointment type or emergency care.
Smart Scheduling
Real-time sync with provider calendars allowing patients to self-book, reschedule, or cancel, drastically reducing no-show rates via automated SMS reminders.
Secure Engagement
Built a secure messaging center with end-to-end encryption for lab results delivery and doctor-patient communication, fully compliant with HIPAA standards.
Technical Architecture
System Components
Next.js Frontend
Responsive web app deployed on Vercel with strict CSP and edge authentication
EHR Integration Layer
Custom middleware syncing data with Epic/Cerner via HL7 FHIR standards
AI Triage Engine
Sanitized prompt engineering with OpenAI API to classify symptom acuity
Security Core
AWS KMS for encryption at rest, BAA-covered infrastructure, MFA enforcement
Real-time Messaging
WebSocket connections for instant doctor-patient chat and notifications
Observability
Full audit logging of all data access events using CloudTrail and Datadog
Key Technologies
Results & Impact
Patient Experience
Operational Efficiency
"The improved patient access has changed our practice. We used to drown in phone calls every Monday morning. Now, patients book their own slots, arrive with forms filled out, and are seen faster. It's a win for everyone."- Medical Director, Urgent Care Network
Ready to modernize your healthcare systems?
Let's discuss how we can build secure, compliant, and patient-friendly solutions for your organization.
Get in touch